Transcript of the above video: 

As the title of this video suggests, we are discussing, well let me just jump into it. I'm quoting directly from The Phuket News, that is thephuketnews.com, the article is titled: Immigration Chief orders inspection of Phuket Airport. "Thailand's Immigration Bureau has ordered a senior commander to inspect operations at Phuket International Airport following widespread reports of passenger congestion, with officials announcing a series of measures to ease delays and improve processing." Quoting further: "Pol Lt Gen Panumas Boonyalaksam, commissioner of the Immigration Bureau, instructed Pol Maj Gen Kathathorn Khamthiang, Commander of Immigration Division 2 to visit the airport to assess the situation, gather facts and identify practical solutions after social media reports raised concerns over long queues and possible "misunderstandings" about officers' work. Pol. Maj. Gen. Kathathorn on Wednesday (April 15) led a team to the Phuket Airport, where he held a joint meeting with Airport Authorities, including Phuket Airport General Manager Monchai Tanode. The meeting, held at the Immigration Checkpoint Operations Centre, focused on analyzing the causes of congestion and agreeing on concrete steps to improve passenger flow. Pol Maj Gen Kathathorn said a systematic plan had already been put in place to address potential system malfunctions, ensuring all checkpoints are prepared to handle disruptions, minimize passenger impact and maintain security standards while facilitating international travel. At the operational level, Phuket Airport Immigration under Acting Superintendent Pol Col Rasarin Theerapatthanakool, has implemented several immediate measures. These include deploying additional officers on staggered shifts to cope with peak passenger volumes, particularly during the Songkran holiday period, and coordinating with airlines to better manage check-in times in order to reduce crowding. Authorities are also preparing for a longer-term upgrade with the Immigration Bureau working alongside Airports of Thailand Plc to install an Automatic Border Control system aimed at speeding up passport processing and reducing waiting times." 

So basically, there were a number of complaints about the situation at Immigration in Phuket. The head of that Immigration Division has basically ordered inspections to ascertain what's going on in order to improve the situation. It does appear that they are being proactive in trying to figure out what's going on and trying to improve the staffing at that location in order to facilitate basically more efficiency in processing people through. At the end of the day - especially at peak times as they note in the article, things like Songkran and peak international travel periods - things can get congested and it can happen. 

Now that said, it sounds to me like maybe it didn't need to get that way but good to see that the Immigration Police are proactive in trying to fix that problem. We will certainly be keeping folks updated on this channel as the situation evolves.